Data & Privacy Policy
We respect your privacy and are committed to protecting your personal information here at SOC. This policy explains how we collect, use, and protect your data.

• Data Collection: We collect personal information such as your name, address, email, phone number, and payment details when you place an order or sign up for our newsletter.
• Usage: Your information is used to process orders, provide customer support, and send promotional offers. We may also use your data to improve our services and website.
• Protection: We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Your payment information is encrypted and processed securely.
• Third-Party Services: We may share your information with trusted third-party service providers for order fulfilment, payment processing, and marketing purposes. These providers are obligated to protect your data and use it only for the services they provide to us.
• Cookies: Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
  Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy.

• Eligibility: Returns are accepted within 14 days of delivery for non-customized items. Customized carpets can only be returned if they are defective or damaged upon arrival.
• Conditions: Returned items must be in their original condition and packaging. We reserve the right to refuse returns that do not meet these conditions.
• Process: To initiate a return, contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions. Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
  Refunds: Refunds will be issued to the original payment method. Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to our error.

Shipping Policy
We aim to deliver your order promptly and safely. Please review our shipping policy for more details.

• Shipping Methods: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the size and weight of your order.
• Delivery Time: Customized carpets typically ship within 2-4 weeks. Delivery times may vary based on your location and the shipping method selected.
• Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
• International Shipping: We offer international shipping to any destination in the world. Additional fees and customs duties may apply, and delivery times may vary.

Warranty Policy
Our customized carpets come with a warranty to ensure quality and durability.

• Coverage: Our carpets are covered for one year against manufacturing defects. This warranty does not cover normal wear and tear, misuse, or accidental damage.
• Claims: To make a warranty claim, contact our customer service team with your order details and a description of the issue. We may request photos or additional information to process your claim. If the claim is approved, we will repair or replace the defective carpet at no cost to you.

Terms and Conditions
By using our website and purchasing our products, you agree to the following terms and conditions.

• Orders: All orders are subject to acceptance and availability. We reserve the right to cancel orders at our discretion.
• Payments: We accept various payment methods, including credit cards, PayPal, and bank transfers. Payment must be received in full before your order is processed.
• Pricing: All prices listed are subject to change without notice. We are not responsible for pricing errors or discrepancies.
• Liability: We are not liable for any indirect or consequential losses arising from the use of our products or website.

Health and Safety Policy
Your safety is our priority. Our carpets meet all relevant health and safety standards.
Certifications: Our products are certified for low emissions and safe use in homes. We comply with industry standards for indoor air quality and safety.
Care Instructions: Follow our care instructions to maintain the safety and longevity of your carpet. Regular cleaning and maintenance will help prevent allergens and extend the life of your carpet.

Customer Service Policy
We are dedicated to providing excellent customer service.
Support: Contact us via phone, email, or live chat for assistance. Our customer service team is available [hours of operation] to help with any questions or concerns.
Response Time: We aim to respond to all inquiries within 24 hours. For urgent matters, please call our customer service hotline.
Feedback: We value your feedback and strive to improve our services based on your suggestions. Please let us know how we can better serve you.

Anti-Discrimination Policy
We are committed to providing an inclusive and respectful environment for all customers.
Equal Opportunity: We do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic. We believe in equal opportunities for all.
Complaints: Report any discrimination complaints to our customer service team. We take all complaints seriously and will investigate and address them promptly.

Quality Assurance Policy
We ensure the highest quality standards for our customized carpets.
Inspections: Each carpet undergoes rigorous quality checks before shipping. We inspect for defects, color accuracy, and craftsmanship to ensure you receive a top-quality product.
Standards: We adhere to industry standards and best practices in carpet manufacturing. Our commitment to quality ensures that you receive a durable and beautiful carpet that meets your expectations.