FAQ's
1. What types of carpets do you offer?
We offer a wide range of handmade carpets, including traditional, modern, and custom designs. We also manufacture carpets in bulk for businesses and create custom designs tailored to the needs of interior designers.
2. Do you offer custom carpet designs?
Yes, we specialize in custom carpet designs. Whether you’re an interior designer looking for something unique or a business in need of a specific design, we can create carpets that meet your exact specifications.
3. What materials are used in your carpets?
Our carpets are made from high-quality materials, including wool, silk, and other natural fibers. We ensure that all materials are ethically sourced and durable, providing long-lasting beauty and comfort. We also ensure that all our materials are enviromentally friendly.
4. Can I request a sample before placing a large order?
Yes, we provide samples for custom and bulk orders to ensure that you are satisfied with the design, color, and quality before proceeding with a larger order.
5. How do I place a custom order?
To place a custom order, you can contact us through our website or visit our showroom. We will discuss your design preferences, materials, and any other specifications to create a carpet that fits your needs.
6. What is your minimum order quantity for bulk purchases?
Our minimum order quantity for bulk purchases varies depending on the design and size of the carpet. Please contact us for more details specific to your requirements.
7. How long does it take to complete a custom carpet order?
The time required to complete a custom carpet order depends on the complexity of the design and the size of the carpet. Typically, custom orders take between 2 to 12 weeks to complete.
8. Do you ship internationally?
Yes, we ship our carpets worldwide. Shipping costs and delivery times will vary depending on your location.
9. How do I care for my carpet?
We recommend regular vacuuming and professional cleaning every 12-18 months to maintain the beauty and longevity of your carpet. For specific care instructions based on the material of your carpet, please refer to our care guide.
10. What payment methods do you accept?
We accept various payment methods, including bank transfers, credit/debit cards, and online payments. For large or custom orders, we may require a deposit before production begins.
Business & Bulk Orders FAQs
1. Do you offer discounts on bulk orders?
Yes, we offer competitive pricing and discounts on bulk orders. Please contact us with your requirements for a detailed quote.
2. Can you match a specific design or color for a business order?
Absolutely. We can match specific designs, patterns, and colors to align with your business needs or brand identity. Our team will work closely with you to ensure your requirements are met.
3. What industries do you cater to?
We cater to various industries, including hospitality, corporate offices, retail, and more. Our carpets are designed to withstand heavy foot traffic and maintain their aesthetic appeal.
4. What is the lead time for bulk orders?
The lead time for bulk orders depends on the quantity and complexity of the designs. Typically, bulk orders take 6 to 16 weeks to complete.
5. Can you collaborate with interior designers on projects?
Yes, we frequently collaborate with interior designers to create bespoke carpet designs that enhance the overall aesthetic of their projects. Whether it’s for residential or commercial spaces, we can bring your vision to life.
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